Privacy Policy

Last updated: 13 November 2026

We respect your privacy. This Privacy Policy describes the personal information we collect through zentmetal.com, why we use it, which service providers help us process it, and how you can contact us about your information.

1. Who is responsible for your information?

The data controller for enquiries submitted to this website is Taixing Zhentai Chain Factory (泰兴市振泰链条厂), located in Taixing, Jiangsu, China.

For privacy questions or requests relating to your personal information, contact us at [email protected].

2. Information we collect

When you use our online enquiry form, we may collect:

• Your name, business email address, company name and country;
• The product you are interested in, standard or product reference, dimensions, material and required quantity; and
• The application details and any message you choose to send.

If you contact us by email or WhatsApp, we may process the contact details and the content of the communication that you choose to provide.

Our form-processing provider may also process technical information associated with a submission, such as an IP address, submission time, referring page and information used for spam and abuse prevention.

Please do not send sensitive personal information through the enquiry form. The form does not currently support file uploads; you can email product drawings or other files to [email protected].

3. Why we use your information

We use enquiry information to:

• Review your product requirements and respond to your questions;
• Check specifications and prepare quotations or other information you request;
• Communicate with you about a potential or existing business relationship;
• Maintain appropriate business records; and
• Protect the website and enquiry form against spam, fraud and misuse.

Where applicable data protection law requires us to identify a lawful basis, we generally rely on our legitimate interests in responding to business enquiries, managing customer and supplier relationships, and protecting our services. Where you are personally requesting steps before entering into a contract, processing may also be necessary to take those steps. We do not use enquiry-form details to send unrelated marketing newsletters.

4. Who may receive your information?

We only share personal information where reasonably necessary for the purposes described above. This may include:

• Our authorised personnel who review and respond to enquiries;
• Web3Forms (operated by Web3Creative), which receives and processes online form submissions and delivers notifications to us. Web3Forms describes itself as a processor for customer form data and lists infrastructure and spam-prevention providers in its Data Processing Agreement;
• Zoho Mail, our business email provider, which receives and stores enquiry notifications and related email correspondence;
• Cloudflare, which provides website delivery, DNS and security services; and
• Google Fonts, which supplies the fonts displayed on this website. When your browser requests those fonts, Google necessarily receives the IP address used to deliver them.

To screen form submissions for spam and abuse, Web3Forms states that submitter IP addresses and email addresses may be processed by its spam-prevention providers, including CleanTalk and Akismet. Its systems may automatically classify a submission as spam. A submission classified as spam may not be forwarded to our business inbox. If you believe your enquiry has not reached us, please contact us directly by email.

We do not sell your personal information. We do not currently use Google Analytics, Meta Pixel or other advertising-tracking tools on this website.

5. International processing

Our factory is located in China, and authorised personnel in China may access enquiry information to respond to you. Our service providers may also process information in other countries. Web3Forms states that it operates from India and uses infrastructure providers in multiple regions. Its Data Processing Agreement describes the use of Standard Contractual Clauses and the UK International Data Transfer Addendum where required for transfers subject to those rules.

For more information about the processing carried out by Web3Forms, please read its Privacy Policy and Data Processing Agreement.

6. How long we keep information

We keep enquiry information only for as long as reasonably necessary to handle the enquiry, manage a potential or existing business relationship, maintain relevant business records and meet applicable legal requirements.

Web3Forms states in its Privacy Policy that form submission data is retained for a maximum of three years from the date of submission, unless a shorter period applies or the data is deleted earlier. Copies of enquiry notifications and correspondence in our Zoho mailbox may be kept for the period needed for the purposes described above.

7. Cookies, fonts and website security

We do not currently use analytics or advertising cookies on this website. The website is delivered using Cloudflare services, which may process technical request information and use strictly necessary security technologies to protect and operate the site.

This website loads typefaces from Google Fonts. Your browser connects to Google servers to retrieve the fonts, and Google receives the IP address needed to deliver those files. Google states that the Google Fonts API is designed to limit data collection and is not used to create end-user profiles or for advertising. You can read Google's information about privacy and Google Fonts.

If we add analytics, advertising pixels or other non-essential tracking technologies in the future, we will review this notice and any consent requirements before using them.

8. Your privacy rights

Depending on the data protection laws that apply to you, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing, or request a copy of information in a portable format. These rights are subject to applicable legal conditions and exceptions.

To exercise a right or ask a question, email [email protected]. We may need to verify your identity before responding.

If you are in the United Kingdom, you may also complain to the Information Commissioner's Office (ICO). If you are in the European Economic Area, you may contact the data protection supervisory authority in your country.

9. Automated spam screening

Our form provider uses automated tools to detect spam and abuse. This may cause a suspicious form submission to be placed in a spam folder rather than forwarded to us. We do not use automated decision-making to decide whether to offer you a quotation or enter into a business relationship.

10. Links to other websites

Our website may contain links to third-party websites and services, including WhatsApp and social media platforms. When you follow those links, the relevant provider may process your information under its own privacy notice. We are not responsible for the privacy practices of external websites.

11. Updates to this policy

We may update this Privacy Policy when our website, services or data-handling practices change. The latest version will be published on this page with the updated date shown above.